Return and refund policy

In the event that you are not satisfied with the product, you can, with in 3 days of receiving the product, return or exchange it, but provided that you guarantee to us that the product is in its original condition, with all its accessories and in its original packaging, and is not used or opened for good.

 - In the event that an incorrect/wrong product is received, no additional shipping service fees will be charged and borne by the store.

 - We bear the human error in placing a wrong image of another product or another name or other errors. The product will be retrieved from the customer and replaced if he wishes, without incurring additional shipping fees provided that it is not used and the product is opened by the customer and returned in its original condition

 - In the event of a return for other reasons, (the customer needs to change the product or the customer’s desire has changed in general), the shipping fee to the store (25 riyals) will be charged to the customer.

 - In case of replacement, a shipping fee will be charged from the store to the customer (25 riyals) in addition to the previous shipping fees.

 - Shipping fees are not refundable if the product is returned or exchanged.

 - When preparing to return the product, the product must be in its original condition with all accessories and accompanying instruction booklet and in its original packaging.


Terms of exchange and return

* The product must not be used and returned while it is in its original packaging and condition, keeping the price tag, if any, and the invoice attached.

* The customer must confirm the quantity, size, and details before completing the order, otherwise he must pay any costs resulting from the exchange and return, such as shipping and delivery expenses, and others.

* The customer has the right to exchange or return without raising any additional costs in the following cases:

* There is a manufacturing defect in the product.

* Damage to the product due to shipping.

* Receiving a product different from the one ordered.

* The product is exchanged or returned within seven working days of receiving it


To request a return or exchange, contact via WhatsApp after filling out the form below, and the response will be within 48 hours

 customer name :

 Order number :

 Returned product:

 the number of pieces :

 Reason for return:

 +966 552964628

 - Any message in which the above form data is not completed will not be answered.

 - The process of refunding the paid money from two to 14 working days from the arrival of the shipment to the store.

 - The customer is not entitled to claim anything if more than the period specified above has passed.

 - Your messages will be answered within 48 hours.